Terms and Conditions
Effective Date: 22 June 2025
Welcome to www.malluspices.com (the "Website"). The Website is operated by Mallu Spices Global Ltd, a company registered in England and Wales under company number 16459458, with its registered office in Essex, United Kingdom ("we", "our", "us").
These Terms and Conditions govern your use of our Website and the purchase of products through it. By using this Website, you agree to be legally bound by these Terms. If you do not agree with them, please do not use our Website.
1. Company Information
- Company Name: Mallu Spices Global Ltd
- Legal Structure: Limited Company
- Registered Company Number: 16459458
- Registered Address: Essex, United Kingdom
- Contact Email: info@malluspices.com
- Website: www.malluspices.com
2. Use of the Website
- You must be 18 years or older to place an order.
- You agree not to use the Website for any unlawful or prohibited activity.
- We reserve the right to refuse access to the Website or cancel orders at our discretion.
3. Products
- We sell grocery items, including spices and other food products.
- Product images are for illustrative purposes. Packaging may vary.
- All products are subject to availability. We reserve the right to withdraw products at any time.
4. Prices and Payment
- All prices are listed in British Pounds (GBP) and include VAT where applicable.
- We accept credit/debit cards, Google Pay (GPay), and Revolut Pay.
- Payment must be completed before dispatch.
5. Delivery
- We use DHL Parcel Service for deliveries.
- Delivery times are typically 2-5 business days after dispatch.
- We are not liable for delays caused by the courier or external factors.
6. Returns and Refunds
- Due to the perishable nature of our products, we do not accept returns.
- If an item is damaged, missing, or incorrect, contact us within 48 hours of delivery at info@malluspices.com with photo evidence.
- Refunds or replacements are at our discretion.
7. Cancellations
- Orders may be cancelled before dispatch by contacting us immediately via email.
- Once an order is dispatched, it cannot be cancelled.
8. Intellectual Property
- All content on the Website is the property of Mallu Spices Global Ltd or its licensors.
- Unauthorised use of any content is prohibited.
9. Liability
- We are not liable for indirect, incidental, or consequential damages.
- Our total liability is limited to the amount paid for the product.
10. Privacy and Data Protection
- We comply with the UK GDPR. Please refer to our Privacy Policy for more information.
11. Changes to These Terms
- We may update these Terms at any time. Continued use of the Website indicates acceptance of the updated Terms.